PainFinder targets monthly uptime of 99.5% for production application endpoints excluding scheduled maintenance, force majeure events, and third-party outages outside PainFinder control.
Critical incidents: initial response within 4 business hours. High-severity issues: within 1 business day. General support: within 2 business days.
Planned maintenance may be performed during low-traffic windows. We aim to communicate planned downtime in advance.
Enterprise and custom contracts may include service credits for repeated SLA breaches as defined in signed order forms.
Incident/escalation contact: hello@painfinder.pro